Privacy Policy

Privacy Policy

Effective Date: February 20, 2026
Last Updated: February 20, 2026

By The Bay RV (“Company,” “we,” “us,” or “our”) operates a mobile RV repair and inspection service in the United States, primarily serving customers in Florida. We are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, schedule services, communicate with us, or make payments.

1. Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Service location address
  • RV make, model, and VIN (when necessary)
  • Payment information
  • Appointment details and service history

Payment Information

Payments are processed through third-party payment processors. We do not store full credit card numbers on our servers. Payment processors handle payment data in accordance with their own privacy policies and security standards.

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits

Cookies

We may use cookies and similar tracking technologies to improve website functionality, analyze traffic, and enhance user experience. You may disable cookies in your browser settings.

2. How We Use Your Information

  • Schedule and perform RV repairs and inspections
  • Communicate regarding appointments and service updates
  • Process payments and send invoices
  • Respond to customer inquiries
  • Send service reminders and marketing communications (if opted in)
  • Improve our services and website
  • Comply with legal obligations

3. Email Marketing

If you subscribe to our email communications, we may send service reminders, maintenance tips, promotions, or company updates.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

4. SMS / Text Messaging Communications

SMS / Text Messaging Consent

By providing your mobile phone number to By The Bay RV, you consent to receive text messages (SMS and MMS) related to:

  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Technician arrival notifications
  • Invoices and payment reminders
  • Follow-up communications
  • Promotional or marketing messages (if you opt in)

Message frequency may vary depending on your service activity and communication preferences.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. You are responsible for any fees charged by your wireless provider.

Opt-Out Instructions

You may opt out of receiving text messages at any time by:

  • Replying STOP to any message
  • Contacting us at info@bythebayrv.online
  • Calling us at 941-725-5557

After opting out, you will no longer receive marketing messages. We may still send transactional or service-related communications necessary to complete active appointments.

Consent Not Required for Purchase

Your consent to receive marketing text messages is not required as a condition of purchasing services.

Carrier Disclaimer

Message delivery is subject to your mobile carrier’s availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

Data Use

We may use third-party service providers to facilitate SMS messaging. These providers are required to safeguard your information. We do not sell your phone number.

5. How We Share Information

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Email and SMS service providers
  • Website hosting providers
  • Legal and accounting professionals
  • Government authorities when required by law

6. Data Retention

We retain personal information only as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data sharing practices

To exercise your rights, contact us using the information below.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

11. Contact Information

By The Bay RV
5265 University PKWY STE 101-179
University Park, Florida 34201
Email: info@bythebayrv.online
Phone: 941-725-5557